HoFixIt Privacy Policy

Last updated: 8th April 2026

HoFixIt (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and transparently. This Privacy Policy explains what information we collect, how we use it, and your rights when using our website www.hofixit.co.uk or our services.

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1. Information We Collect

We may collect the following types of personal information:

• Contact details such as your name, phone number, email address, and address

• Service information including details about your property, measurements, and project requirements

• Communication records when you contact us by phone, email, or through our website forms

• Technical data such as IP address, browser type, device information, and cookies (collected automatically by Wix)

We only collect information necessary to provide our services and communicate with you.

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2. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes

• Arrange site surveys and installations

• Manage bookings and customer accounts

• Send updates related to your project

• Improve our website and customer experience

• Meet legal or regulatory requirements

We do not sell or share your personal data with third parties for marketing purposes.

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3. How Your Data Is Stored

Our website is hosted on the Wix.com platform. Wix provides us with the online tools that allow us to present our services and communicate with customers.

Your data may be stored through:

• Wix’s secure data storage

• Wix databases and applications

• Our internal systems (email, invoicing, customer records)

Wix stores data on secure servers behind firewalls and complies with recognised security standards.

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4. Cookies and Tracking Technologies

Wix uses cookies to:

• Ensure the website functions correctly

• Improve performance and user experience

• Analyse site traffic and usage patterns

You can manage or disable cookies through your browser settings.

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5. Sharing Your Information

We may share your information only when necessary, such as with:

• Manufacturers producing your made‑to‑order garage door

• Payment providers (for deposits or invoices)

• Professional service providers (e.g., accountants)

We never share your information for advertising or unrelated purposes.

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6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (where legally permitted)

• Withdraw consent for communication

• Object to certain types of processing

To exercise any of these rights, contact us using the details below.

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7. Data Retention

We keep your information only for as long as necessary to:

• Provide our services

• Meet legal, tax, and accounting obligations

• Maintain accurate business records

After this period, your data is securely deleted.

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8. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

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9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

HoFixIt Phone: 07973 559663 Email: hofixitltd@gmail.com Website: www.hofixit.co.uk